Account

Business VOIP Phone Number Options

Main Company Number

This number on your business VoIP is attached to the main Virtual Receptionist. Internet phone service allows incoming callers to select options from a menu to reach the appropriate department or individual.

  • Different greetings for day or night
  • Unlimited Virtual Receptionist tiers
  • Dial-by-name directory

Toll-Free Number

Toll-Free numbers on your business VoIP allow anyone in the US and Canada to reach you without the caller incurring any long distance charges.

  • No per-minute charges
  • Perfect for businesses with a nationwide customer base

Local Number

Portray a local presence with your business VoIP in any additional market by publishing a local phone number in any area code.

  • Local numbers for remote employees
  • Great for geo-targeted marketing campaigns
  • Same functionality as a primary number

Fax Number Options

Paperless Fax

Easily send and receive faxes via email and manage all messages in a unified Inbox thanks to internet phone service.

  • Unlimited use
  • Paperless fax solutions in a unified inbox

Toll-Free Fax

Easily send and receive faxes from a toll-free number.

  • Unlimited use
  • Toll Free for your customers

Business VoIP Extension Options

Unlimited Extension

Direct Inbound Dial Included with each ext.

Virtual Extension

Direct Inbound Dial Included with each ext.

Included Business VoIP Features

Admin Portal

A dedicated portal for account managers that lets you control all of the functions of your business internet phone system.

Busy Lamp Field

Indicates which phones are in use by displaying a status on your VoIP phone display. Busy Lamp Field (BLF) keys also act as a speed dial.

Call Announce

Call Announce whispers an audible version of the custom tag to you before the call is connected.

Call Conference (3 Way Calling)

Add a second outgoing call to an already connected call.

Call Continuity

You’ll never have VoIP internet phone service interruption at your business – even if the power goes out.

Call Forwarding

Redirect calls to your mobile phone or other phone so you don’t miss any calls.

Call Hold

Easily put a call on hold while you answer another call in the business VoIP.

Call Logs

Provides detailed business VoIP call records by extension or account.

Call Park

“Park” a call in a “spot” to be retrieved by another extension.

Call Pass

Transfer calls taken on your cell phone using Never Miss a Call settings back to your desk phone without interruption.

Call Screening

Know who’s calling you before you answer. Send call to voicemail or transfer before you speak to the caller.

Call Transfer

Attended Transfer (alert forwarding party before transfer) & Blind Transfer (transfer the call directly).

Call Waiting

Internet phone service notifies when someone else is trying to call if you are already on a call.

Caller ID

Know who’s calling your business VoIP before you answer.

Caller ID Block

Block your caller ID from being displayed on outbound calls.

Cell Phone Integration

Forward calls to cell phones and use business VoIP functions from cell phones.

Click to Call Me

Embed a button in your webpage or email signature giving your customers a quick way to contact you.

Click-to-Dial

Seamlessly integrate Vonage Business VoIP service with your Web Browser to initiate calls with Click-to-Dial.

Dashboard

Provides real time status of all extensions within your cloud internet phone service.

Directory Assistance (411)

Gather information from listings in your business VoIP.

Do Not Disturb

Callers go directly to voicemail when you don’t want to be disturbed.

Dynamic Caller ID

Set any phone number on your internet phone service account as your caller ID.

Emergency Assistance (911)

Set an address for individual extensions or your entire business VoIP account so that responders know where to send help in the event of an emergency.

Follow Me

Calls can be forwarded to multiple numbers that will ring in dedicated sequence.

Local Number Portability

Keep an existing phone number in your internet phone service by porting it.

Multiple Devices One Ext.

Register up to 3 devices on one Vonage business VoIP extension.

Music On Hold

Upload your own music or customized recording.

Never Miss a Call

Customized business VoIP call settings so you always stay connected to internet phone service no matter where you are.

Seven-Digit Dialing

Set a default area code to make dialing even quicker.

Simultaneous Ring

Configure your cell phone or other phone to also ring as a call comes in to the business VoIP phone.

User Portal

Administrators and users configure and manage their own business VoIP service through an easy-to-use Web interface.

Unified Inbox

Manage your voice, fax and email messages from a single Inbox in your email client.

Virtual Receptionist

Streamline efficiency with a virtual receptionist (free with every Unlimited business VoIP extension).

Voicemail

Securely check your messages from anywhere, even online.

Voicemail to Mail

Receive voicemail as an .mp3 file (audio file) attached to email.

Applications

Desktop App

Free application that extends our business VoIP features to your desktop. Also a business intelligence tool that presents information about callers in real-time.

Mobile App

Free app for iPhone and Android users that integrates with the full internet phone service.

Softphone App

Handle business VoIP calls via your laptop or PC, whether you’re on the road or at your desk.

Add-On Features

Call Groups

Calls can be forwarded to multiple extensions that will ring simultaneously on your internet phone service.

Call Monitoring

Find out about how this business VoIP training feature can improve employee performance.

Call Queue

Incoming calls are placed in a call queue until they can be answered.

Company Call Recording Service

Automatically record company phone calls and save them securely. Basic service includes 500 hours of recording time.

Conference Bridge

Set up a conference call with up to 30 people using a pre-assigned call-in number.

Local Number

Portray a local presence in any additional market by publishing a local phone number in any area code.

Main Company Number

This number on your business VoIP is attached to the main Virtual Receptionist to allow incoming callers to reach the appropriate department or individual by selecting an option from a menu.

On-Demand Call Recording Service

Record calls on your business VoIP extension with a simple keystroke. Record what you want, when you want. 15 hours of recording time are included with standard internet phone service package.

Paging Groups

Assign select extensions to a paging group, and broadcast messages to the paging groups you’ve selected.

Paperless Fax

Send and receive faxes without a fax machine.

Virtual Mailbox

Used to gather voicemail messages for a particular function or for employees who do not need full internet phone service.

Voicemail Transcription

Get text transcriptions of voicemails sent to your email, along with the MP3 file.

Desktop Plugins

Bing Search

See Bing results on your caller as soon as your phone rings. Verify business addresses, view professional portfolios or read about the person on the other end of the line.

Call History

View previous phone calls with your caller and have access to voicemail in real time on your business VoIP.

Caller Location

Map an incoming call for location, weather and time based on a caller’s area code.

Google Contacts

Check saved record associated with the caller ID to recall information, take notes, and view email history.

Google Search

See Google search results on your caller as soon as your phone rings. Verify business addresses, view professional portfolios or read about the person on the other end of the line.

Method CRM

Search your Method CRM account for the caller ID name and phone number associated with inbound and outbound calls to the business VoIP.

Microsoft Dynamics

Instantly access essential information from Microsoft Dynamics without leaving the Vonage Business Desktop.

Microsoft Outlook

Instantly view caller details in Outlook. View contact, add information, write a journal entry or search for older journals about your transactions.

Quickbooks

Instantly view caller information and QuickBooks customer and vendor financials.

salesforce.com

Identify callers and instantly view your Salesforce.com records for contacts, leads and accounts. Update information without leaving Desktop app.

SugarCRM

View caller information from SugarCRM with each incoming call to your business VoIP.

Web Launcher

Set any webpage to open as a call comes in.

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